Mark's previous role was developing the user experience for borrowers at peer-to-peer lending company Harmoney where he had responsibility for the development and implementation of the borrower on boarding experience. Prior to that, he held roles managing a small team at an international SaaS company and developing medical devices. He has always been focused on improving software development teams and focusing on user experience and needs.

Mark has a Bachelor of Engineering (honours) and a Bachelor of Arts from the University of Auckland.